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Prairie Power
Prairie Power
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    • Home
    • Our Rates
    • Why Us
    • Contact Us
    • About
      • About
      • Blog
      • FAQ
      • Rate of Last Resort
      • Calgary Energy Solutions
      • Okotoks Energy Solutions
      • Airdrie Energy Solutions
      • Cochrane Energy Solutions
    • My Account
  • Home
  • Our Rates
  • Why Us
  • Contact Us
  • About
    • About
    • Blog
    • FAQ
    • Rate of Last Resort
    • Calgary Energy Solutions
    • Okotoks Energy Solutions
    • Airdrie Energy Solutions
    • Cochrane Energy Solutions
  • My Account

Frequently Asked Questions

Got questions? We've got you covered! Dive into our frequently asked questions, or get in touch with us personally if you can't find what you're looking for.

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Frequently Asked Questions

Please reach us at customercare@prairie-power.ca if you cannot find an answer to your question.

Energy rates are determined by two key factors: transmission and distribution. Transmission involves moving the energy from the original source to a storage facility; these charges are based on the customer’s usage. 


Distribution costs are typically based on how easy or difficult it is to get to customers (ie: higher rates for rural communities due to low population density).


To learn more, we recommend visiting the Utilities Consumer Advocate website for information on the energy sector in Alberta.


The difference between the two is that fixed rates offer a set rate for electricity regardless of current market prices, whereas floating rates provide you with the current market price based on the fluctuations in the market.


Floating rates are historically lower on average, they are preferred by consumers who want to pay as little as possible when rates are low and who aren’t sensitive to sudden price changes and do not need a predictable budget.


Prairie Power's provides energy services for Southern Albertan homeowners and small business owners. Please reach out to our customer care team for a full list of eligible locations.


If services are already active at the location, we can get you up and running within 24 hours!

However, if services need to be activated at the location, service activation time can range between 24 hrs to 5 business days. (24 hrs with a rush request and $250 fee payable to the distributor)


You don’t have to commit to anything! We want you to feel confident knowing that we have your best interest at heart. If you ever wish to leave Prairie Power, you simply need to give us 10-days notice before moving to a new provider. No hassle, no exit fees, no worries.


Rest assured, we're committed to transparency and affordability – no hidden charges, mark-ups, or departure fees, ever. Our monthly administrative costs are among the most competitive in the market, ensuring you get unparalleled value. Plus, our floating rates are designed to beat those of the bigger players. For a closer look at our competitive rates, click here.


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Prairie Power

Hours

Mon

09:00 a.m. – 05:00 p.m.

Tue

09:00 a.m. – 05:00 p.m.

Wed

09:00 a.m. – 05:00 p.m.

Thu

09:00 a.m. – 05:00 p.m.

Fri

09:00 a.m. – 05:00 p.m.

Sat

Closed

Sun

Closed

  • Terms and Conditions

Prairie Power

 707 Barlow Trail SE Calgary, AB T2E 8C2 Bay D

1-855-546-8937
customercare@prairie-power.ca


Monday – Friday
9:00 AM – 5:00 PM


Prairie Power is a trade name of Powerbill Utility Billing Solutions Inc.  Powerbill is a licensed retailer of electricity and natural gas in the Province of Alberta.


*We guarantee the lowest published price per GJ on a 1-year fixed rate—if you find a lower price, we'll match it. Offer valid for residential and small businesses only. Exclusions apply.

© 2024 Powerbill Utility Billing Solutions Inc. & Partners.

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