Frequently Asked Questions

Energy rates are determined by two key factors: transmission and distribution. Transmission involves moving the energy from the original source to a storage facility; these charges are based on the customer’s usage. 

Distribution costs are typically based on how easy or difficult it is to get to customers (ie: higher rates for rural communities due to low population density).

To learn more, we recommend visiting the Utilities Consumer Advocate website for information on the energy sector in Alberta.

The difference between the two is that fixed rates offer a set rate for electricity regardless of current market prices, whereas floating rates provide you with the current market price based on the fluctuations in the market.

Floating rates are historically lower on average, they are preferred by consumers who want to pay as little as possible when rates are low and who aren’t sensitive to sudden price changes and do not need a predictable budget.

Prairie Power's provides energy services for Southern Albertan homeowners and small business owners. Please reach out to our customer care team for a full list of eligible locations.

If services are already active at the location, we can get you up and running within 24 hours!

However, if services need to be activated at the location, service activation time can range between 24 hrs to 5 business days. (24 hrs with a rush request and $250 fee payable to the distributor)

You don’t have to commit to anything! We want you to feel confident knowing that we have your best interest at heart. If you ever wish to leave Prairie Power, you simply need to give us 10-days notice before moving to a new provider. No hassle, no exit fees, no worries.

Rest assured, we're committed to transparency and affordability – no hidden charges, mark-ups, or departure fees, ever. Our monthly administrative costs are among the most competitive in the market, ensuring you get unparalleled value. Plus, our floating rates are designed to beat those of the bigger players. For a closer look at our competitive rates, click here.