Welcome to Alberta! We're thrilled you've chosen to make this great province your new home. As you're settling in, one of the first things you'll need to do is set up your utilities. We know that navigating a new energy market can be confusing, but don't worry – Prairie Power is here to help.
As a local Albertan company, we're committed to making your transition as smooth as possible. We believe in transparency, affordability, and friendly, local service. This guide will walk you through everything you need to know about Alberta's energy market, from choosing a provider to understanding your bill.
Unlike many other provinces, Alberta has a deregulated energy market. This means you have the power to choose your electricity and natural gas provider from a variety of retailers. This competition is great for consumers, as it encourages competitive pricing and innovative services.
These are the companies that produce the electricity from various sources like natural gas, wind, solar, and hydro.
These companies own and operate the infrastructure (wires, poles, and pipelines) that delivers energy to your home. Your location determines your distribution company, and these charges are regulated.
This is where you have a choice! Retailers, like Prairie Power, purchase energy from the wholesale market and sell it to consumers.
When it comes to choosing an energy provider in Alberta, you have two main options: the Rate of Last Resort (RLR) or a competitive retailer.
With our fixed-rate plans, you'll know exactly what you're paying for energy each month.
We believe in transparency. That's why we have no sign-up fees and no cancellation fees.
We're an Albertan company, and our customer service team is right here to help you.
Please reach us at customercare@prairie-power.ca if you cannot find an answer to your question.
Yes! You can switch from the Rate of Last Resort (RoLR) to a competitive retailer at any time. If you're already with a competitive retailer, be sure to check your contract for any terms related to switching.
Your retailer will typically contact you before your contract expires with options to renew. If you don't renew, you may be automatically switched to a variable rate or back to the RoLR.
707 Barlow Trail SE Calgary, AB T2E 8C2 Bay D
1-855-546-8937
customercare@prairie-power.ca
Monday – Friday
9:00 AM – 5:00 PM
Prairie Power is a trade name of Powerbill Utility Billing Solutions Inc. Powerbill is a licensed retailer of electricity and natural gas in the Province of Alberta.
*We guarantee the lowest published price per GJ on a 1-year fixed rate—if you find a lower price, we'll match it. Offer valid for residential and small businesses only. Exclusions apply.
© 2024 Powerbill Utility Billing Solutions Inc. & Partners.
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